WhenSpeak Logo

Frequently Asked Questions

Главная Frequently Asked Questions

WhenSpeak User Support

Frequently Asked Questions

In this section, we’ve compiled the most common questions. You can quickly find answers to your queries or watch video tutorials to learn how to set up the platform yourself.

Watch Tutorials

See video tutorial.

We cannot disclose access information. Contact event organizers directly.

See video tutorial.

Available in WhenSpeak Plus only. When creating tests, specify point values per correct answer (mark correct options with checkboxes).

Polls = series of votes; Tests = series of votes with correct answers.

Enter 4-digit room code at whenspeak.ru.

Yes. The platform supports question upvoting/downvoting. Top-voted questions rise to the top.

Currently supports one speaker’s video stream. Built-in video conferencing is in development. External service integration available.

Yes. Enable in platform settings. See instructions.

Links remain active during the period set by the organizer when configuring the room. See instructions.

Offline, online and hybrid events — from webinars to large conferences.

For non-anonymous participants, reports show individual activity

Upload ready presentations (.pdf, .pptx, .jpeg, .png). Add voting, polls and videos via platform. See instructions.

Voting, chats, Q&A, polls, games, brainstorming.

Pricing depends on participant count and usage period. Contact our specialists for details.

No downloads required. Platform works via browser with internet connection.

Yes. If non-anonymous access is configured, you can track which participants joined.

Maximum capacity: 5,000 participants.

Yes. We’ll upload your logo and adjust color schemes per your brandbook — completely free.

Check your credentials:

  • Verify the login link
  • Confirm your email is entered correctly
  • Ensure your password is correct
  • Try resetting your password using «Forgot password?»

Check your settings:

  • Ensure your computer is connected to wired internet/Wi-Fi
  • For mobile devices: switch to 3G/LTE (ensure cellular data is enabled)
  • Use recommended browsers: latest Chrome, Safari, or Firefox

If issues persist:
Access via «Incognito» mode:
On computers:

  • Chrome: Ctrl+Shift+N (Windows) / Cmd+Shift+N (Mac)
  • Firefox: Shift+Ctrl+P (Windows) / Shift+Cmd+P (Mac)
  • Safari: Cmd+Shift+N

On mobile devices:

  • Chrome: Tap three dots → «New incognito tab»
  • Firefox: Tap three dots → «Private browsing»
  • Safari: Tap «Private» → «+»

Go to whenspeak.ru or app.whenspeak.ru and enter the 4-digit room code provided by the event organizer.

View software technical requirements here.